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If it is a Dropbox client problem that causes that shared Dropbox folder not showing up on the desktop or not syncing, uninstalling and reinstalling the latest version of Dropbox can solve some errors. Click Change settings and search for Dropbox and check the boxes of Private and Public columns, then click OK to save changes. #Box shared folder sync windows#In the pop-up dialog box, you can see all the services listed in the Windows firewall allowed/forbidden. Open the control panel on PC, go to System and Security > Windows Defender Firewall > Allow an app through firewall. You can add the Dropbox app to the exception list to allow it to sync files. #Box shared folder sync software#Toggle the Real-time protection button to Off to try to stop the antivirus software from blocking the Dropbox app.įor the same reason, Windows Firewall may also prevent Dropbox from syncing shared folders. #Box shared folder sync update#Click the start button on the desktop, then go to Settings > Update & Security > Windows Security > Virus & threat protection. You can temporarily stop the Windows antivirus protection, and then confirm whether Dropbox can work normally. The Dropbox desktop application sometimes conflicts with the antivirus protection in the Windows security system, which causes some of the Dropbox functions to be unavailable. Click the Selective Sync button and make sure the shared folder is not selected. Right-click the Dropbox icon in the Windows taskbar, and go to Settings > Preferences > Sync. Try to disable the selective sync of Dropbox to solve the Dropbox not syncing shared folder problem. If you have enabled selective sync, the shared folder may have stopped syncing. Make sure that the file you need to sync is not open on any computer.Ĭheck the name of the shared folder to make sure it does not contain any characters, like “%”, “?”, “#”, “&”, etc.Ĭheck whether the account is still a member of the shared folder, or whether the shared file has been removed.ĭropbox selective sync is a very useful feature, that enables it to sync only selected files. You can check the following aspects according to the prompts: If there is a problem with the files in your shared folder, then Dropbox can recognize them and stop syncing these files. If there is no Dropbox or the task has ended, use the desktop icon or menu bar to restart it. If you find Dropbox in the list, click on it and select End task. Find Dropbox in the list on the Processes tab: Right-click the Taskbar and go to Task Manager. In this case, you can solve the Dropbox not updating shared folder issue by simply restarting the Dropbox process. Why is Dropbox not syncing? In many cases, it is because the Dropbox process has stopped running or is unresponsive, or even frozen. Contact with Dropbox support teamīouns tip: Better Way to Protect Your Computer Files Allow Dropbox through the computer firewall How to solve the shared Dropbox folder not syncing?Īccording to the main reasons for the error, we have compiled the following 8 effective methods to help you solve the problem.
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